Author: Wendy Leebov
Edition: Ppk
Binding: Paperback
ISBN: 1556480504
Category: Medical
Edition: Ppk
Binding: Paperback
ISBN: 1556480504
Category: Medical
Customer Service in Health Care
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Resolving Complaints for Professionals in Health Care
Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things right for the people we serve. And the fact is, ever

Telephone Skills for Professionals in Health Care
When employees are on the phone, your organization's reputation is on the line! Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a convincing case for the importance of great cus

Assertiveness Skills for Professionals in Health Care
This short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to demonstrate effective assertiveness in these important exchanges. Highlighting the advantages of assertivenes

Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one.Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is des

Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results
Achieve better results and more satisfaction, while delivering exceptional patient care experiences! Looking for quick help in solving daily workforce problems that demoralize both you and your staff, and lead to less-than-perfect patient satisfactio

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